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How Can Security Officers Deliver Good Customer Service?

Security officers are often one of the first people visitors, customers and staff meet when they arrive at a building or site. While their main responsibility is to protect people, property and premises, the way they interact with others can also affect the overall experience.

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How Space Management Can Improve Facilities Management

Space management is an important part of managing a commercial building. It involves understanding how different areas of a property are used and making sure the available space supports the needs of the business. For facilities management teams, having a clear understanding of how a

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What are the 5 Key Steps in a Workplace Risk Assessment?

A safe workplace does not happen by chance. Businesses need to understand the risks within their premises and take practical steps to reduce them. A workplace risk assessment can help identify potential hazards, understand who could be affected and decide what action is needed. Facilities

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Why Businesses Should Consider Outsourcing Facilities Management

The UK facilities management market is continuing to grow as more businesses look for practical ways to manage their facilities and control operating costs. The market is projected to reach approximately £75.19 billion by 2029, driven in part by growing demand from businesses looking to

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How to Prevent Unauthorised Visitors From Accessing Your Business

Businesses welcome different people to their premises every day, including employees, customers, contractors and delivery drivers. However, not everyone who enters a building has permission to be there. Without proper visitor procedures, an unauthorised person could gain access to restricted areas, steal valuable items or

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A Guide to Writing a Security Guard Incident Report

A Guide to Writing a Security Guard Incident Report

Security guards deal with a wide range of situations during a shift. These may include unauthorised entry, theft, property damage, workplace disputes, medical emergencies, suspicious activity, or accidents. When an incident occurs, responding to the situation is only one part of the job. The security

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The Role of Mobile Patrols in Protecting Large Construction Sites

The Role of Mobile Patrols in Protecting Large Construction Sites

As of 2024, construction theft was estimated to cost UK businesses more than £1 million a week, highlighting the need for effective site security. Large construction sites can contain valuable machinery, tools and materials across wide areas, with multiple access points and periods when the

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10 Common Traffic Marshal Mistakes on Construction Sites

10 Common Traffic Marshal Mistakes on Construction Sites

Construction sites bring together delivery vehicles, heavy machinery, workers and visitors, often within limited space. Traffic marshals help manage these movements, but unclear signals, poor positioning or missed hazards can quickly create a dangerous situation. Safe traffic management depends on proper planning, trained people and

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What is a Security Dog Handler? Roles, Responsibilities and Skills

What is a Security Dog Handler? Roles, Responsibilities and Skills

Trained security dogs can help protect sites by detecting potential threats and discouraging criminal activity. Their effectiveness depends on the person working with them. A skilled security dog handler must know how to control the dog, assess risks and respond appropriately when an incident occurs.

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Common Warehouse Security Risks and How to Avoid Them

Common Warehouse Security Risks and How to Avoid Them

Warehouses can be difficult to secure. Staff, drivers, contractors, and visitors may arrive throughout the day, while goods move in and out through several doors and loading bays. With so much activity, it is easy to miss an open gate, an unfamiliar person, or stock

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